Shipping policy

At Top Shelf Parts, we are committed to delivering high-quality rare and reproduction automotive parts to enthusiasts across Australia and around the globe. Please review our shipping policy to understand our processes and ensure a smooth delivery experience.

Shipping Rates & Delivery Times

  • Domestic Shipping (Australia):

    • We offer standard and express shipping options within Australia. Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
    • Standard Shipping: Typically takes 3-7 business days.
    • Express Shipping: Typically takes 1-3 business days.

  • International Shipping:

    • We ship worldwide, with rates calculated at checkout based on your location, package weight, and dimensions.
    • Delivery times for international orders vary depending on the destination and shipping method chosen at checkout. Please allow 7-21 business days for delivery.

Order Processing Time

  • Orders are typically processed within 1-3 business days.
  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • For custom or special orders, please allow additional time for sourcing and processing.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the buyer. Please check with your local customs office for more information on potential charges.

Shipping Restrictions

  • Certain products may have shipping restrictions due to size, weight, or destination. If an item cannot be shipped to your location, we will contact you directly to discuss alternative solutions.

Lost or Damaged Items

  • If your order arrives damaged or is lost in transit, please contact us immediately at info@topshelfparts.com.au or call us at 0416 778 307. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

For any further questions, shipping quotes, or assistance, feel free to reach out to us:

Thank you for choosing Top Shelf Parts. We are here to help you find the perfect parts for your vehicle!